Privacy Policy

1. Introduction

PrintRuns ("we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how PrintRuns collects, uses, stores, shares, and protects information when you use our website, applications, products, and services.

By using PrintRuns, you consent to the collection and use of your information as described in this Privacy Policy.

This Privacy Policy should be read together with our:

• Terms & Conditions
• Refund & Cancellation Policy
• Acceptable Use Policy

2. Who We Are

PrintRuns is a technology-driven printing marketplace that connects customers with verified printing partners.

As part of providing our services, we collect certain personal and business information from Customers, Printing Partners, Designers (where applicable), and other authorised users necessary to:

• process orders;
• facilitate payments;
• coordinate deliveries;
• provide customer support;
• improve platform performance;
• comply with applicable legal obligations.

3. Information We Collect

Depending on how you use PrintRuns, we may collect the following categories of information.

Personal Information

This may include:

• Full name
• Email address
• Primary Phone number (required)
• Secondary Phone number (optional)
• Residential or business address
• Delivery address
• Date of account creation
• Account login information

Order Information

We collect information relating to orders placed on PrintRuns, including:

• Product selected
• Quantity
• Size
• Material
• Colour preferences
• Delivery instructions
• Order history
• Printer assigned
• Order status
• Uploaded template selections (where applicable)
• Custom product specifications
• Request quote submissions.

Uploaded Files

Customers may upload:

• Logos
• Flyers
• Artwork
• Documents
• Images
• Branding assets
• Design files

These files are collected solely for the purpose of providing printing, design, production, order verification, customer support, and other services requested through the PrintRuns Platform.

Printing Partner Information

PrintRuns may collect information from Printing Partners, including:

• Business name
• Business address
• Contact information
• Bank account details for settlements
• Product pricing
• Business verification documents
• Performance records

Payment Information

Payments are processed by approved third-party payment providers.

PrintRuns does not store customers' debit card, credit card, or banking passwords.

We may receive limited transaction information such as:

• Payment reference
• Transaction ID
• Payment status
• Payment amount
• Payment date

Device Information

When you access PrintRuns, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Error logs

This information helps us improve platform performance and security.

4. How We Collect Information

Information may be collected when you:

• create an account;
• place an order;
• upload files;
• contact customer support;
• subscribe to updates;
• communicate with us;
• complete forms on our website;
• browse the platform.

Some information is collected automatically through cookies and similar technologies.

5. How We Use Information

PrintRuns uses your information to:

• create and manage your account;
• process and fulfil orders;
• assign jobs to printing partners;
• communicate order updates;
• process payments;
• arrange deliveries;
• coordinate manual delivery communications;
• verify order information before production;
• communicate pricing adjustments where applicable;
• manage Printing Partner assignments and reassignments;
• resolve disputes;
• detect fraud;
• improve customer experience;
• improve our products and services;
• comply with legal obligations.

We only use your information for legitimate business purposes related to the operation of PrintRuns.

6. Sharing Information

PrintRuns does not sell your personal information.

However, we may share limited information with trusted third parties where necessary to operate the platform.

These may include:

Printing Partners

To fulfil your order, we may share:

• your name;
• delivery address;
• phone number;
• uploaded artwork;
• order specifications.

Printing Partners are permitted to use this information only for fulfilling your order.

Delivery Personnel and Logistics Providers

Where delivery is requested, we may share:

• recipient name;
• delivery address;
• phone number;
• delivery instructions.

PrintRuns may also share limited information with authorised representatives of PrintRuns where reasonably necessary to coordinate production, delivery, customer support, or dispute resolution.

Payment Providers

Payment information may be shared with authorised payment processors solely to complete transactions.

Government Authorities

Where required by law, court order, or regulatory obligation, PrintRuns may disclose information to authorised government agencies.

7. Data Retention

PrintRuns retains personal information only for as long as reasonably necessary to:

• fulfil customer orders;
• provide customer support;
• maintain business records;
• resolve disputes;
• detect fraud;
• comply with legal, regulatory, tax, and accounting obligations.

When information is no longer required for these purposes, PrintRuns will securely delete, anonymise, or otherwise dispose of it in accordance with applicable laws.

Certain information may be retained for a longer period where required by law or where reasonably necessary to protect the legal interests of PrintRuns.

8. Data Security

PrintRuns takes the security of your information seriously.

We implement reasonable technical, administrative, and organisational safeguards designed to protect personal information against:

• unauthorised access;
• accidental disclosure;
• alteration;
• misuse;
• loss;
• destruction.

These safeguards may include:

• encrypted connections (HTTPS);
• secure payment processing through trusted payment providers;
• access controls;
• password protection;
• system monitoring;
• regular software updates.

While we take appropriate measures to protect your information, no method of transmitting information over the internet or storing electronic information is completely secure.

Accordingly, PrintRuns cannot guarantee absolute security.

9. Cookies

PrintRuns uses cookies and similar technologies to improve the user experience.

Cookies help us:

• remember your preferences;
• keep you signed in where applicable;
• understand how visitors use our platform;
• improve website performance;
• measure website traffic;
• personalise certain features.

Most browsers allow you to disable cookies through your browser settings.

Please note that disabling cookies may affect the functionality of certain parts of the PrintRuns platform.

10. Your Rights

Depending on applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information where legally permissible;
• withdraw consent where consent is the legal basis for processing;
• object to certain processing activities;
• request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

PrintRuns may request reasonable verification of your identity before processing certain requests.

11. Third-Party Services

The PrintRuns platform may contain links to third-party websites, applications, payment providers, communication platforms, cloud hosting providers, logistics providers, or external services. PrintRuns only shares the minimum amount of personal information reasonably necessary for such third-party providers to perform their services.

These third-party services operate independently of PrintRuns and are governed by their own privacy policies.

PrintRuns is not responsible for the privacy practices, content, or security of third-party websites or services.

Users are encouraged to review the privacy policies of any third-party service they interact with.

12. Children's Privacy

PrintRuns is not intended for children under the age of 18 without the supervision or consent of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

13. International Transfers

Your information may be processed or stored using trusted third-party service providers whose servers may be located outside Nigeria.

Where such transfers occur, PrintRuns will take reasonable steps to ensure that your information continues to receive an appropriate level of protection consistent with applicable data protection laws.

14. Changes to this Privacy Policy

PrintRuns may update this Privacy Policy from time to time to reflect:

• changes in our services;
• improvements to platform functionality;
• legal or regulatory requirements;
• operational changes.

When significant changes are made, the revised version will be published on our website with an updated Effective Date.

Your continued use of PrintRuns after the publication of an updated Privacy Policy constitutes acceptance of those changes.

15. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the details below:

Website: www.printruns.ng

Email: support@printruns.ng

Lagos State, Nigeria

16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Where applicable, PrintRuns aims to comply with relevant data protection and privacy legislation, including the Nigeria Data Protection Act (NDPA), together with any regulations, guidelines, or amendments issued by the Nigeria Data Protection Commission (NDPC).